Terms & Conditions

Welcome to The Edge Cycleworks!
By using our website and services, you agree to the following terms and conditions. Please read them carefully.

About Us

This site is operated by The Edge Cycleworks
Registered office and main trading address: 2 Chapel Street, Lancaster, LA1 1AD
Company Number: 03514611
VAT Number: 712242381

Payments

We use Sage Pay (formerly Protx) as our trusted Payment Service Provider (PSP), ensuring that all online transactions are processed securely. Sage Pay is the largest independent PSP in the UK and Ireland and uses 256-bit encryption to protect your payment information. The service is PCI DSS (Payment Card Industry Data Security Standard) compliant, and regularly audited to maintain security.

• Secure Transactions: All transactions are processed with SSL encryption, ensuring that sensitive data is kept secure.
• Fraud Prevention: Sage Pay employs fraud screening, IP address blocking, and 3D Secure to protect against fraud.

If any discrepancies occur, such as an incorrectly listed product, stock level errors, or pricing mistakes, we reserve the right to cancel a sale and issue a full refund.

Privacy Policy

At The Edge Cycleworks, your privacy is a top priority. We will never sell, distribute, or lease your personal information to third parties without your permission or unless required by law.
As per the UK Data Protection Act 1998, you can request details of the personal information we hold about you at any time.

Delivery Policy

• Small Items: Typically delivered via Royal Mail. First-Class delivery is usually within 1-3 working days. While we strive to meet this, please allow up to 14 working days for delivery.
• Larger Items: Usually sent via TNT and delivered within 2-3 working days of dispatch.
• Bike Deliveries: Bikes are delivered via TNT, during working hours, Monday to Friday. We'll contact you to arrange a convenient delivery date.
  Important: Please ensure you are available to personally sign for any high-value deliveries. We cannot accept responsibility for any loss or damage due to third-party delivery issues.
• Highlands and Overseas: For rates and availability, please contact us directly.

If a delivery attempt is missed, the courier will leave a card to re-arrange the delivery. Additional delivery attempts may incur a charge.

Returns Policy

Under the Distance Selling Regulations, customers have the right to cancel orders within a 7-working day cooling-off period starting the day after receiving your goods.

• Cancellation: You can cancel your order at any time within the cooling-off period without reason.
• Return Process: You must return the goods at your own expense (unless we made a delivery error or the item is defective). We ask that goods are returned in their original condition.
• Refunds: Once you cancel, any amounts paid will be refunded within 30 days.
• Return Authorization: No returns will be accepted without prior contact. Please reach out to us before returning items.

Klarna Finance

For your convenience, we offer Klarna’s flexible payment options. To process your application, Klarna may receive personal data from us (such as your contact and order details) to assess eligibility and offer tailored payment plans.

For more details on how Klarna processes your data, please refer to their privacy notice.

By using our services, you agree to these Terms & Conditions. If you have any questions or need further information, don’t hesitate to get in touch!

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