Privacy Policy
The Edge Cycleworks ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, and products, in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 1998.
Data Controller
For the purposes of the Data Protection Act 1998, and GDPR, the data controller is:
The Edge Cycleworks McDonnell Bell Company Ltd
2 Chapel Street
Lancaster, LA1 1NZ, United Kingdom
Personal Data We Collect
We collect personal data when you place an order, create an account, subscribe to our newsletter, or contact us for customer service. The data we collect includes, but is not limited to:
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Personal details: such as your name, address, email address, and phone number.
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Payment information: We do not store your credit card details. Payments are processed securely by our third-party payment provider, Sage Pay.
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Order details: including the products you have purchased, delivery address, and order history.
How We Use Your Personal Data
We use the personal data we collect to:
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Process and Fulfill Orders: To process orders, manage payments, deliver products, and provide customer support.
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Communicate with You: To send you updates about your order, respond to inquiries, and notify you of important changes to our services or products.
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Marketing: With your consent, we may send you marketing materials, promotions, and updates related to our products and services. These communications may be delivered via email, SMS, post, or telephone. You may opt-out of marketing communications at any time.
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Legal and Regulatory Requirements: To comply with legal obligations, resolve disputes, and enforce our agreements.
Third-Party Sharing
We do not sell or rent your personal data to third parties. However, we may share your personal data with the following entities:
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Service Providers: Third-party companies that assist us in processing payments, fulfilling orders, and providing customer service (e.g., Sage Pay for payment processing, Royal Mail or TNT for delivery services).
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Marketing and Analytics Providers: If you have consented, we may share your data with trusted marketing partners to provide relevant offers and advertisements.
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Legal Compliance: We may disclose your personal data when required by law or in response to legal processes (e.g., to comply with a court order).
Your Rights
Under the GDPR, you have the following rights regarding your personal data:
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Right to Access: You may request access to the personal data we hold about you.
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Right to Rectification: You may request that we correct any inaccurate or incomplete data we hold about you.
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Right to Erasure: You may request that we delete your personal data, subject to certain legal exceptions.
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Right to Restriction of Processing: You may request that we restrict the processing of your personal data.
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Right to Object: You may object to the processing of your personal data for direct marketing purposes or for processing based on legitimate interests.
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Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format, or request that we transfer it to another data controller.
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Right to Withdraw Consent: If you have given consent for processing, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us at [your email address].
Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or alteration. All sensitive payment information is processed by our third-party payment service provider, Sage Pay, who uses secure encryption methods to ensure your data is protected.
Retention of Your Data
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
Cookies
We use cookies to improve your experience on our website. By continuing to use our website, you consent to the use of cookies in accordance with our Cookie Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email. Please check this page regularly for updates.
Contact Us
If you have any questions or concerns about how we handle your personal data, please contact us