Service Centre

Service Centre

Everything we do, here at our workshop, at The Edge Cycleworks, starts and finishes with one word. Quality.

We aim to start each job with an accurate assessment of the work needed in order to maximise results and minimise the expense wherever possible, without resorting to shortcuts or quick fixes.

Arranging Service Work

Managing Lancaster’s busiest bicycle workshop can be challenging and at busy times we do require advanced booking for bigger service work. We do however try our best to work with customers to precise schedules, turnarounds and collection dates.

If you wish to book your bike in, first contact is usually best made through an initial phone call. This will allow us to estimate the most suitable work required and optimise turnaround for customers. Same day servicing is available where possible and with prior arrangement.

If possible, please avoid bringing your bike into store without a booking or initial contact, as unfortunately due to limited space and managing a very high workload we cannot guarantee to accommodate your needs immediately.

Pricing

Wherever possible, we try and work to a fixed price billing structure, not an hourly rate. This structure offers our customers reliable and predictable prices for service work.

If during the process of the job one of our technicians encounters a potentially unforeseen cost, such as a part that may be beyond repair, they will always contact you directly to discuss the work fully.

Structured services

We offer three levels of structured services to help customers choose work that will best fit their bike and budget.

All prices exclude parts and include a subsidised rate if further work is necessary. Stage 2 and Stage 3 service also include a discounted rate for additional parts purchased as part of the service.

£39 – Stage 1 – Safety check and adjust

£79 – Stage 2 –  Our most popular service includes full drivetrain removal/degrease and clean

£120 – Stage 3 – Deluxe rebuild service.

Please contact us for availability and bookings or to discuss a more detailed breakdown of service details.