Service Centre

Our Service Centre

We are extremely proud of our workshop and technical team and run an extremely busy service centre.  We are able to conduct service work on a vast range of bikes including Hybrid, Road, MTB and E-bikes. We aim to start each job with an accurate assessment of the work needed in order to minimise the expense wherever possible, without resorting to shortcuts or quick fixes.

We Offer:

• Honest, friendly, reliable and professional service
• Same day turnaround service (depending on booking and parts availability)
• Branded parts and components from reputable manufacturers
• Trained, experienced technicians
• Structured service menu and job costs
• Fully insured and secure workshop
• Direct liaison with the technician responsible for your bike
  
• Contact from the workshop as soon as your bike is ready
• Bosch, Shimano, Hyena, TQ & Fazua E-Bike Systems supported
• Trek Bikes Specialist including third party warranty by agreement 

Arranging Service Work

Although running an extremely busy workshop can be challenging we do our utmost to accommodate your needs at busy times. We do require customers to book ahead where possible for service work,  this allows us to support you with more accurate schedules, turnarounds and collection dates.

If you wish to book your bike in, phone 01524840800 or contact [email protected] to discuss your requirements. 

This will allow us to estimate the most suitable work required and optimise turnaround or discuss a suitable day for you to bring your bike to us for more detailed assessment.  Same day servicing is available where possible with prior arrangement.

Please do not bring your bike to the store for service work without a booking as we have limited storage.

Pricing & Structured Services

Wherever possible, we try and work to a fixed price billing structure, this structure offers you reliable and predictable prices for service work.

If one of our technicians encounters a potentially unforeseen cost, such as a part that may be beyond repair, or exta work that may be needed, they will always contact you directly to discuss the work fully.

We offer 5 levels of services and we are happy to help you choose a level that will best fit your requirements.

£59 – ASSESSMENT & TUNE-UP – Safety check and bolt tension includes component assessment, including tyre inflation, headset, brake and gear adjustment with a final test ride 

£89 – ASSESSMENT & TUNE-UP WITH DEGREASE– As above for bikes that need tuning, checking and testing with the added benefit of a drivetrain removal and full clean

£129 – PRO SERVICE –  Our most popular service as Tune-Up with upgrades including headset service, full drivetrain removal/degrease and clean, bottom bracket removal and fitting (labour only), wheel true and final test ride

£149 – E-PRO SERVICE –  E-Bike specific Pro service for Bosch, Shimano, Hyena, TQ & Fazua E-Bikes. Includes Diagnostic assessment and firmware upgrades where necessary

£229 – MASTER SERVICE – Deluxe rebuild service, upgrades over Pro include hub service, cable replacement (labour only), full strip to frame.

All prices include VAT but exclude parts

Please call us on 01524 840800 and we will be happy to help you discuss bookings or give a more detailed breakdown of service work and specific costs.