Our Service Centre
We are extremely proud of our workshop and technical team here at The Edge and run an extremely busy repair centre. We are able to conduct service work on a vast range of bikes including Hybrid, Road, MTB and E-bikes. We aim to start each job with an accurate assessment of the work needed in order to minimise the expense wherever possible, without resorting to shortcuts or quick fixes.
What we Offer:
- Honest, friendly, reliable and professional service
- Same day turnaround service*
- We only use branded parts and components from reputable manufacturers
- Trained technicians with many years experience
- Structured service menu and job costs
- Fully insured and secure workshop
- Specific and extensive tooling
- Efficient turnaround
- Direct liaison with the technician responsible for your bike whenever your wish
- Contact from the workshop as soon as your bike is ready
*Same day service will depend on booking availability and parts availability
Arranging Service Work
Although running Lancaster’s busiest bicycle workshop can be challenging we do our utmost to accommodate our customer’s needs at busy times. It really helps us keep to customer’s schedules for repairs and improve our turnaround times if customers can book ahead where possible for service work , this allows us to support our customers with precise schedules, turnarounds and collection dates.
If you wish to book your bike in, first contact is usually best made through an initial phone call. This will allow us to estimate the most suitable work required and optimise turnaround for customers or discuss a suitable day for you to bring your bike to us for greater assessment. Same day servicing is available where possible and with prior arrangement.
If possible, please avoid bringing your bike into store without a booking or initial contact, as unfortunately due to limited space and managing a very high workload we cannot guarantee to accommodate your needs immediately.
Wherever possible, we try and work to a fixed price billing structure, not an hourly rate. This structure offers our customers reliable and predictable prices for service work.
If during the process of the job one of our technicians encounters a potentially unforeseen cost, such as a part that may be beyond repair, they will always contact you directly to discuss the work fully.
We now offer 3 levels of structured checks and services and we are happy to help customers select services that will best fit the condition of their bike and budget.
All prices exclude parts and include a subsidised rate if further work is necessary. Stage 2 and Stage 3 service also include a discounted rate for additional parts purchased as part of the service.
£50 – ASSESSMENT & TUNE-UP – Safety check and bolt tension includes component, brakes and gear adjustment
£99 – PRO SERVICE – Our most popular service includes full drivetrain removal/degrease and clean also includes wheel trues.
£199 – MASTER SERVICE – Deluxe rebuild service.
Please call us on 01524 840800 and we will be happy to help you discuss bookings or give a more detailed breakdown of service work and specific costs.