Our Service Centre
We are extremely proud of our workshop and technical team here at The Edge and run an extremely busy repair centre. We are able to conduct service work on a vast range of bikes including Hybrid, Road, MTB and E-bikes. We aim to start each job with an accurate assessment of the work needed in order to minimise the expense wherever possible, without resorting to shortcuts or quick fixes.
What we Offer:
- Honest, courteous, reliable and professional service
- Same day turnaround service*
- Branded parts and components from reputable manufacturers
- Trained, experiened technicians
- Structured service menu and job costs
- Fully insured and secure workshop
- Direct liaison with the technician responsible for your bike
- Contact from the workshop as soon as your bike is ready
- Bosch, Shimano & Fazua E-Bike Systems supported
- Trek Bikes Specialist including third party warranty by agreement
*Same day service will depend on booking availability and parts availability
Arranging Service Work
Although running an extremely busy workshop can be challenging we do our utmost to accommodate your needs at busy times. It really helps us keep to schedules for repairs and improve our turnaround times if you can book ahead where possible for service work, this allows us to support you with more accurate schedules, turnarounds and collection dates.
If you wish to book your bike in, first contact is usually best made through an initial phone call or email. This will allow us to estimate the most suitable work required and optimise turnaround or discuss a suitable day for you to bring your bike to us for more detailed assessment. Same day servicing is available where possible and with prior arrangement.
If possible, please avoid bringing your bike into store without a booking or initial contact, as unfortunately due to limited space and managing a very high workload we cannot guarantee to accommodate your needs immediately.
Pricing & Structured Services
Wherever possible, we try and work to a fixed price billing structure, this structure offers you reliable and predictable prices for service work.
If one of our technicians encounters a potentially unforeseen cost, such as a part that may be beyond repair, or exta work that may be needed, they will always contact you directly to discuss the work fully.
We offer 3 levels of services and we are happy to help you choose a level that will best fit your requirements.
£50 – ASSESSMENT & TUNE-UP – Safety check and bolt tension includes component, brakes and gear adjustment with a final test ride
£119 – PRO SERVICE – Our most popular service as Tune-Up plus: chain wear assessment, hub and bottom bracket check, headset check and grease, full drivetrain removal/degrease and clean, wheel true and final test ride
£199 – MASTER SERVICE – Deluxe rebuild service.
All prices include VAT but exclude parts
Please call us on 01524 840800 and we will be happy to help you discuss bookings or give a more detailed breakdown of service work and specific costs.