As I’m sure most people now know bike shops have been given essential retailer status by the government.
As we navigate this difficult period we will be trying our best to support this decision and help people to continue to use their bikes as the essential transport that they are for many of us.
We also really want to do as much as we can in slowing the spread of this horrible virus however we can, protecting our staff, customers and community. As a result we will be making some big changes.
We will be reducing our staffing levels and reducing store hours accordingly with a reduced focus on every part of our business other than servicing. This will include a reduction in trading days to five days a week, which will now be Tuesday-Saturday.
We will now be operating a strict appointment based system for enquiries and collections with a one in one out policy to protect us and reduce customers exposure to others. Please call or email to arrange.
FREE NHS & EMERGENCY REPAIRS
If you are an NHS or emergency worker (YOU ARE ABSOLUTELY AMAZING!!) and you are using your bike for transport to work we will be offering free labour on any repairs to get you to work and your job will be prioritised
PLEASE USE OUR WEBSITE IF POSSIBLE
If we can reduce all non essential contact and transactions where possible this is going to help everyone and if you need to call us on 01524 840800 we are always happy to help over the phone or email.
We are also offering free home delivery on bikes purchased through our website. This will allow us to further reduce contact during sales and delivery. Please consider this option if you can.
These are difficult times and it is difficult to know what to do for the best. It feels like we are being pulled in every way and this feels like the best way we can see to navigate this awful situation.
We look forward to seeing everyone when all this has hopefully passed. In the meantime we wish everyone the best of health and that we all get through it in someway.
All the team,
The Edge Cycleworks.